Shift Lead

Key Accomplishments

Labor Cost Control and KPI Achievement

• Situation: Keeping labor costs within the corporate KPI was a primary responsibility.
• Task: To consistently maintain labor costs under the KPI of 22% of total daily revenue.
• Action: Implemented strategic staff and break management, aligning labor hours directly with fluctuating customer traffic.
• Result: Consistently achieved the 22% labor cost KPI, contributing to profitability.

Kitchen Workflow and Throughput Optimization

• Situation: The “Expediter” station acts as the central control point for the entire kitchen.
• Task: To function as the lead Expediter, coordinating the entire kitchen workflow.
• Action: Managed the complete order lifecycle by prioritizing orders and coordinating cook times between stations.
• Result: Increased kitchen throughput and order accuracy by preventing bottlenecks and reducing mistakes.