Sr. Sales Representative

Key Accomplishments

Store Operations Management

• Situation: In the absence of senior management, a designated leader was needed to ensure the store continued to operate smoothly and securely.
• Task: To manage all daily store operations, including customer queue management, opening/closing procedures, cash handling, and inventory.
• Action: Acted as the manager-on-duty, managing the customer queue, executing procedures, handling cash, and conducting nightly inventory stock counts.
• Result: Entrusted with keyholder responsibilities, ensuring the store was managed efficiently and securely during all shifts.

Architecting a B2B Revenue Stream from a Service Function

• Situation: The store’s status as a district repair hub created a high volume of non-revenue service traffic.
• Task: To create a process to convert service interactions into a consistent sales pipeline.
• Action: Designed and implemented a repeatable “account audit” process. Collaborated with technicians to review accounts and uncover qualified B2B leads.
• Result: Led the store to become the #1 generator of business revenue in the district by successfully converting non-revenue service visits.